General terms and quality assurance: Mayra Pachado Psychology
The General terms and quality assurance were last updated on September 15, 2024.
Mayra Pachado Psychology is an independent psychology practice. You can come to my practice for psychological assessments and treatments.
I work within the framework of evidence-based practice in psychology, as defined by the American Psychological Association (APA). Evidence-based practice in psychology (EBPP) is 'the integration of the best available research with clinical expertise in the context of patient characteristics, culture, and preferences.' My approach includes Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Process-based Therapy (PBT), Compassion Focused Therapy (CFT), and Mindfulness, applying these methods to deliver effective, personalized care.
I am registered at the Dutch Association of Psychologists (Nederlands Instituut van Psychologen, NIP) under the title PSYCHOLOOG NIP, with NIP-number 246048.
Furthermore, I am registered at the Brazilian Federal Council of Psychology, Regional Council of Psychology - 7th Region (Conselho Federal De Psicologia, Conselho Regional De Psicologia - 7a Região) with the register number 07/16613.
Article 1. Execution of the agreement
1.1 Mayra Pachado Psychology adheres to code of professional ethics, established by the Nederlands Instituut van Psychologen (NIP). You can read it here.
1.2 Mayra Pachado Psychology reserves the right to refuse clients and will, if needed, state the reason for doing so.
1.3 Mayra Pachado Psychology is not liable for damage, of any nature whatsoever, because Mayra Pachado Psychology relied on incorrect and/or incomplete information provided by the client, unless this incorrectness or incompleteness should have been known to Mayra Pachado Psychology.
Article 2. Appointments, Payment, Cancellation
2.1 Treatment takes place by appointment.
2.2 Mayra Pachado Psychology requires a 24-hour notice period if you are unable to attend a session. If notice is not provided, unfortunately, the full session fee will be charged. However, it is understood that unpredictable situations can arise. In such cases, possible solutions can be discussed.
2.3 Mayra Pachado Psychology does not treat clients who are under the influence of alcohol or other mind-altering drugs (except medications prescribed by a doctor).
2.4 Mayra Pachado Psychology is a private practice that does not hold agreements with insurance providers. Clients are therefore responsible for the payment of their session fees.
2.5 The costs for the treatment declared by Mayra Pachado Psychology to the client must be paid by the client within 14 days after the date of the invoice.
2.6 In the event of non-payment within the agreed period stated on the invoice after the invoice date, Mayra Pachado Psychology can send the client a payment reminder.
2.7 In the event of overdue payment, Mayra Pachado Psychology is entitled – unless treatment considerations prevent it - to suspend further sessions until the client has fulfilled their payment obligations.
Article 3. Liability
3.1 A consultation takes 60 minutes, of which 10 minutes are spend on administrative tasks.
3.2 A client is responsible for their psychosocial actions and well-being before, during, and after psychological treatment. If there is serious risk behaviour, in which the client or their environment is in danger, Mayra Pachado Psychology reserves the right to terminate the appointment(s) due to insufficient expertise and/or treatment options.
3.3 Mayra Pachado Psychology accepts no liability for damage caused by, or in connection with services provided, unless the client demonstrates that the damage was caused by intent, or gross negligence, on part of Mayra Pachado Psychology.
Article 4. Quality assurance and complaints
Clients have the right to file a complaint if they are dissatisfied with their care. The Quality, Complaints, and Disputes Care Act (Wkkgz) ensures that all healthcare providers, including self-employed healthcare providers like Mayra Pacheco Pachado, have a clear and accessible process for handling complaints. The Wkkgz aims to offer clients an accessible and prompt method for addressing complaints, encouraging both healthcare providers and clients to work together to resolve issues. This process not only meets legal requirements but also serves as an important opportunity to improve the quality of care by learning from complaints and unwanted events. Thus, in compliance with the Wkkgz, Mayra Pacheco Psychology follows these regulations.
If you have a complaint, it is appreciated that you first inform me directly so we can try to resolve the issue together. If a discussion does not lead to a resolution, an independent complaints officer, from Zorg voor Zzp, will handle the process further. You can submit it by sending an email to info@zorgvoorzzp.nl. One of their complaints officers will contact you as soon as possible and will do everything they can to find a suitable solution. For more details, check this information document (in English).
Article 5. Inclusion criteria
Mayra Pacheco Psychology provides care for mild to moderate psychological problems.
Article 6. Exclusion criteria
Mayra Pacheco Psychology does not provide care for the following types of complaints and populations:
- Individuals under the age of 18
- Autism
- Psychotic disorders
- Eating disorders
- Severe aggression
- Severe trauma
- Acute suicidality
- Serious neurological conditions
For these cases, seeking specialized treatment is recommended.
IMPORTANT NOTES:
- Clients in crisis or in an emergency situation should immediately contact their General Practitioner (GP)or call the emergency line at 112.
- For suicide prevention, you can also reach out to 113 or their website.
- In cases where people begin experiencing suicidal thoughts after starting treatment, appointments will be discontinued, and they will be advised to contact their General Practitioner (GP) immediately.
Article 7. Reporting of domestic violence and child abuse
In the case of suspicion of physical, psychological or sexual violence and neglect, Mayra Pacheco Psychology follows the 5 steps as stated by the Meldcode Huiselijk geweld en kindermishandeling from the Ministerie van Volksgezondheid, Welzijn en Sport (Ministry of Health, Welfare and Sport) and the Ministerie van Justitie en Veiligheid (Ministry of Justice and Security).